Senior Collections Manager

2 weeks ago


Atlanta, Georgia, United States YouLend Full time
About the Role

We are seeking a Senior Collections Executive to join our fast-paced and dynamic collections department. As a key member of our team, you will be responsible for promoting and sustaining constructive relationships with customers and colleagues.

The ideal candidate will have a proven track record in collections, excellent communication skills, and the ability to work well under pressure. If you are a self-motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities
  • Provide first-class service to resolve non/under-paying customers
  • Handle inbound and outbound telephone calls with high levels of care, awareness, and accuracy
  • Demonstrate a strong understanding of recoveries/collections workflow, including contact strategy
  • Show solid knowledge of early and later arrears collections, its impact on business and customers
  • Have a good understanding of the collections enforcement process in the US
  • Be well-versed in collection partnerships (DCA, debt sale, insolvency, and legal)
  • Lead by example, support and empower team members to take ownership while offering guidance
  • Ensure compliance with all appropriate legislation regulatory body guidelines


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