Collection Solutions Expert

1 week ago


Atlanta, Georgia, United States YouLend Full time
Job Overview

YouLend, a leading global embedded financing platform, is seeking an experienced Senior Collections Executive to join our collections department. With a focus on delivering exceptional customer service and promoting a supportive working relationship with customers and colleagues, this role is ideal for a talented and self-motivated individual looking to build a career in the Company.

Key Responsibilities:
  • Provide first-class service resolving non/under-paying customer issues
  • Handle inbound/outbound calls, create customized content with high care, awareness, and accuracy
  • Understand Recoveries/Collections workflow, including contact strategy
Requirements:
  • Minimum 3+ years of proven experience in collections environment
  • Experience managing a team
  • Strong understanding of early and later arears collections, including impact on business and customers
  • Knowledge of collections enforcement process in the US
  • Well-versed in collection partnerships (DCA, debt sale, insolvency, and legal)
  • Empathy, forbearance, and professionalism
  • Strong communication skills, accuracy, and confidence
Benefits:
  • Health Care Coverage: Youlend covers 80%, employee contribution is 20% of premium
  • Medical Plan (medical insurance and prescription drug coverage): Choice of 5 plans through United Healthcare
  • Dental plan coverage
  • Vision plan coverage
  • 401K match: Employee match $1 for $1 up to 5% of salary
  • Basic Life & AD&D Insurance
  • International travel insurance covered for work-related travel
  • Paid Time Off (PTO): 20 working days (4 weeks) + US public holidays
  • Paid Office Parking

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