Head of Case Management Services

2 weeks ago


Marquette, Michigan, United States Job Expo Connect Full time
Position: Director of Case Management

Location: Marquette, MI (Onsite)

Overview:
Our client is seeking a skilled Director of Case Management to lead operations in Marquette, MI. This critical position is responsible for the formulation and execution of departmental objectives, strategies, and standards that align with the organization’s clinical, administrative, legal, and ethical goals. The successful candidate will manage departmental functions, including patient care processes, technology integration, service level assessments, and complaint resolution, to meet performance and quality assurance targets.

Key Responsibilities:
Strategic Development: Formulate and execute departmental objectives, strategies, and standards that align with the organization’s overarching clinical, administrative, legal, and ethical goals.Operational Management: Oversee and assess departmental functions, including patient care processes, technology utilization, service level assessments, and complaint resolution, to achieve quality assurance and performance targets.Staffing Oversight: Plan and supervise staffing processes, including recruitment, onboarding, performance evaluations, disciplinary actions, and ongoing education initiatives.Financial Oversight: Develop, monitor, and assess departmental budgets to ensure adherence to allocated resources. Facilitate and direct both internal and external audits.Professional Development: Cultivate an environment that promotes professional growth and development.Integration of Best Practices: Incorporate evidence-based practices into operational and clinical protocols.
Qualifications:
Bachelor's Degree in Nursing or a related healthcare field.Valid Michigan RN license.Basic Life Support Healthcare Provider (BLS-HCP) certification.A minimum of 4 years of management experience.At least 2 years of experience in case management.
This role is vital for ensuring that departmental operations are in harmony with organizational objectives while upholding the highest standards of patient care and operational effectiveness.

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