Enterprise Support Engineer
3 days ago
About Us
As a forward-thinking tech startup, Untethered Labs offers a dynamic work environment where experts can thrive. Located outside of DC in College Park, MD, we're seeking skilled individuals to join our team.
Our ideal candidate is a seasoned professional with a passion for delivering exceptional customer experiences. With a strong focus on technology and innovation, we're committed to providing top-notch IT solutions that meet the evolving needs of our clients.
Job Summary:
This customer-facing role requires a highly motivated individual who can effectively communicate with stakeholders, resolve technical issues, and provide on-demand support. The successful candidate will be responsible for addressing complex business process needs, implementing software updates, and collaborating with cross-functional teams.
Key Responsibilities:
- Responsible for troubleshooting and resolving Tier 2 & 3 technical support cases via screen sharing apps and direct phone calls
- Must have proven problem-solving skills to identify and resolve technical issues efficiently
Minimum Qualifications:
- Have extensive experience managing Active Directory systems for ID management and system configurations
- Provide accurate information on IT products and services
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Familiar with managing Active Directory systems for healthcare systems
- Familiar with helpdesk ticketing systems such as Zendesk
- Experience managing live chats, testing, and troubleshooting solutions
- Have prior developer object-oriented programming experience such as JavaScript or C# (a plus)
Compensation Package:
- Competitive base salary: $90,000 - $110,000 per year + early employee stock options + generous bonuses + prizes
- Unlimited vacation and sick days with flex hours – performance-based on results, not just hours worked
- Well-equipped workspace with modern tools and equipment
- Opportunities for professional growth and development
Location: Our office is conveniently located in College Park, adjacent to the metro. DC/MD/VA area applicants.
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