Enterprise Support Engineer

3 days ago


College Park, Maryland, United States Untethered Labs Full time

About Us

As a forward-thinking tech startup, Untethered Labs offers a dynamic work environment where experts can thrive. Located outside of DC in College Park, MD, we're seeking skilled individuals to join our team.

Our ideal candidate is a seasoned professional with a passion for delivering exceptional customer experiences. With a strong focus on technology and innovation, we're committed to providing top-notch IT solutions that meet the evolving needs of our clients.

Job Summary:

This customer-facing role requires a highly motivated individual who can effectively communicate with stakeholders, resolve technical issues, and provide on-demand support. The successful candidate will be responsible for addressing complex business process needs, implementing software updates, and collaborating with cross-functional teams.

Key Responsibilities:

  • Responsible for troubleshooting and resolving Tier 2 & 3 technical support cases via screen sharing apps and direct phone calls
  • Must have proven problem-solving skills to identify and resolve technical issues efficiently

Minimum Qualifications:

  • Have extensive experience managing Active Directory systems for ID management and system configurations
  • Provide accurate information on IT products and services
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Familiar with managing Active Directory systems for healthcare systems
  • Familiar with helpdesk ticketing systems such as Zendesk
  • Experience managing live chats, testing, and troubleshooting solutions
  • Have prior developer object-oriented programming experience such as JavaScript or C# (a plus)

Compensation Package:

  • Competitive base salary: $90,000 - $110,000 per year + early employee stock options + generous bonuses + prizes
  • Unlimited vacation and sick days with flex hours – performance-based on results, not just hours worked
  • Well-equipped workspace with modern tools and equipment
  • Opportunities for professional growth and development

Location: Our office is conveniently located in College Park, adjacent to the metro. DC/MD/VA area applicants.



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