Fitness Operations Assistant

4 days ago


Des Moines, Iowa, United States Planet Fitness Full time

Job Title: Fitness Operations Assistant

Reports to: Club Manager

Job Summary

The Fitness Operations Assistant plays a vital role in ensuring a positive member experience and financially successful club. This position assists in the oversight of gym operations, focusing on customer service, front desk tasks, and member support.

Key Responsibilities

  • Assist in member service oversight, ensuring all staff provide excellent customer experience.
  • Participate in front desk tasks, including greeting potential members and providing gym tours.
  • Facilitate member service issues and questions, providing timely and effective solutions.
  • Support the Club Manager as needed, contributing to the overall success of the club.
  • Assist in maintaining the cleanliness and appearance of the gym.
  • Contribute to marketing efforts, ensuring staff is aware and trained on current promotions.
  • Assist in ordering supplies, managing inventory, and tracking reports.

Requirements

  • Strong customer service skills.
  • Excellent communication, organizational, and leadership skills.
  • Basic computer proficiency.

Physical Demands

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Lifting up to 50 lbs less than 30% of the time.

Advancement Opportunities

The Fitness Operations Assistant position is a developmental role in our manager pipeline. Successful candidates will have the opportunity to progress to a Club Manager position, developing their leadership and development skills.



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