IT Service Desk Specialist

4 weeks ago


Dexter, Maine, United States TEKsystems Full time

pbJobSummary:/b/ppWeareseekingahighlyskilledITServiceDeskSpecialisttojoinourteamatTEKsystems.AsakeymemberofourITsupportteam,youwillberesponsibleforprovidingexceptionaltechnicalsupporttoourend-users,ensuringthattheirITissuesareresolvedpromptlyandefficiently./ppbKeyResponsibilities:/b/pulliProvidefullonsiteandremotesupporttoend-usersforalltheirITissues,services,andchangerequests./liliCollaboratewiththeRegionalEndUserSupportManagerandtheRegionalITManagerinthemanagementoftheITplatform./liliEnsurethatallincidentsandservicerequestsarehandledcorrectlyandpromptly./liliActonincidentsapproachingorbreachingourservicelevelagreements./liliEnsureend-users'capabilitytoaccesscertifiedapplicationsfromsupportedendpointsaccordingtopolicies./liliMobiledevicesandtabletssupportandmanagement,includinghardwareprovisioning./liliCoordinatetheacquisitionofhardwareandsoftware./liliProvidehands-onsupporttospecialistteamswithserver,network,andtelephonyinfrastructures./liliAdvisecustomersandusersontheirITneedsandbestpractices./liliProvideend-usertrainingsandITworkshops./liliContributetocontinuousimprovementbyimplementingstandardstoincreaseefficiency./liliManageandparticipateinprojectsasassigned./liliOtherdutiesandresponsibilitiesasassigned./li/ulpbRequirements:/b/pulliCustomer-focusedandbusiness-oriented./liliAbilitytoworkinateamandindependently,beingproactiveandhandlingmultipletaskssimultaneously./liliAnalyticalskillsandabilitytosolveproblemsinacomplexenvironment./liliEffectivecommunicationwithnon-technicalend-users./liliAttentiontodetail,particularlywhendealingwithcustomersandtheirreportedproblems./liliWillingnesstoresearch,learn,andfindsolutions,andquicklyunderstandnewtechnologyandprocesses./liliAbilitytoworkefficientlyandeffectivelyunderhighpressureinafast-pacedenvironment./liliExperiencewithITbestpractice/ITIL;ITILcertificationrequired./liliProvenProjectManagementandBusinessAnalysiscapabilities./liliTroubleshootingPCs,laptops(preferablyDellexperience)./liliMobiledevicesandtabletsmanagement/support./liliSmartphoneusage(Android&Apple)forbasicend-usersupport./liliServiceNowhelpdesksoftware./liliWindows10and11./liliOutlook365support./liliMicrosoft365support./liliWindowsserver./liliExperiencewithPCmanagementsoftware(remoteSWinstallation,remotePCsupport,OSimaging,etc.),Altirisisanasset./liliNetworking,LAN/WAN-verygoodknowledgeofTCPIP,experiencewithVPN,CiscoHWexperienceisanasset./liliLotusNotesbasicend-usersupport./liliVMWarebasicmaintenanceknowledge./liliBasicknowledgeonCitrixandThin-clients./liliWindowsServerAdministration(UserandPrintingservicesmanagement)./liliEnd-userHardwaresupportknowledge./li/ulpbAboutTEKsystems:/b/ppWe'repartnersintransformation.Wehelpclientsactivateideasandsolutionstotakeadvantageofanewworldofopportunity.Weareateamof80,000strong,workingwithover6,000clients,including80%oftheFortune500,acrossNorthAmerica,Europe,andAsia.AsanindustryleaderinFull-StackTechnologyServices,TalentServices,andreal-worldapplication,weworkwithprogressiveleaderstodrivechange.That'sthepoweroftruepartnership.TEKsystemsisanAllegisGroupcompany./ppThecompanyisanequalopportunityemployerandwillconsiderallapplicationswithoutregardstorace,sex,age,color,religion,nationalorigin,veteranstatus,disability,sexualorientation,genderidentity,geneticinformation,oranycharacteristicprotectedbylaw./p



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