Customer Support Specialist

4 weeks ago


Dexter, Michigan, United States Opus IVS Full time
Job Overview

The Customer Support Technician works directly with customers to program vehicle electronic control units (ECUs). This role requires strong problem-solving capabilities, excellent communication skills, and the ability to work effectively in a team environment.

Responsibilities:
  • Program vehicle ECUs correctly
  • Address any concerns or issues customers may have regarding ECU programming
  • Positive position the value of the solution(s) provided
  • Meet team KPIs and daily call volume expectations
  • Assist colleagues with programming as needed
  • Other duties as assigned

Requirements:

  • High School and successful customer service experience
  • Strong Windows Operating System Familiarity
  • Microsoft Office familiarity
  • Superior customer service skills
  • Strong problem-solving capabilities
  • Ability to communicate effectively both verbally and in writing with customers
  • Ability to multi-task

Preferred Qualifications:

  • OE/Dealer level diagnostic and programming experience
  • Automotive Repair experience/education
  • ASE Certification(s)
  • Call Center experience
  • Familiarity with SLAs and meeting Metrics
  • Familiarity with pre/post scanning of automobiles
  • Collision automotive experience
  • Bilingual a plus but not required

What We Offer:

  • Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
  • Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
  • Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
  • Opportunity: to be a part of a fast-growing company working to make the world safer

We are an equal opportunity employer.

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