Customer Support Specialist
4 weeks ago
The Customer Support Technician works directly with customers to program vehicle electronic control units (ECUs). This role requires strong problem-solving capabilities, excellent communication skills, and the ability to work effectively in a team environment.
Responsibilities:
- Program vehicle ECUs correctly
- Address any concerns or issues customers may have regarding ECU programming
- Positive position the value of the solution(s) provided
- Meet team KPIs and daily call volume expectations
- Assist colleagues with programming as needed
- Other duties as assigned
Requirements:
- High School and successful customer service experience
- Strong Windows Operating System Familiarity
- Microsoft Office familiarity
- Superior customer service skills
- Strong problem-solving capabilities
- Ability to communicate effectively both verbally and in writing with customers
- Ability to multi-task
Preferred Qualifications:
- OE/Dealer level diagnostic and programming experience
- Automotive Repair experience/education
- ASE Certification(s)
- Call Center experience
- Familiarity with SLAs and meeting Metrics
- Familiarity with pre/post scanning of automobiles
- Collision automotive experience
- Bilingual a plus but not required
What We Offer:
- Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
- Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
- Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
- Opportunity: to be a part of a fast-growing company working to make the world safer
We are an equal opportunity employer.
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