Front Desk Coordinator

3 days ago


Garden City, Michigan, United States SightMD Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at SightMD. As the first point of contact for our patients, you will play a vital role in ensuring a positive and efficient experience for our patients and their families.

Key Responsibilities
  • Answer phone calls, emails, and in-person inquiries in a professional and courteous manner
  • Communicate with patients to schedule appointments and gather necessary information
  • Organize and input data into electronic health records with accuracy and attention to detail
  • Inquire and process patients' health insurance information
  • Support the office team with administrative and secretarial tasks
  • Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
  • Understand and maintain HIPAA regulations
  • Obtain prior authorization for any patients having in-office procedures
  • Ensure the reception area is well maintained
Requirements
  • High School diploma or equivalent required
  • Excellent written, verbal, and listening skills
  • Strong interpersonal, time management, and organizational skills
  • Ability to work a flexible schedule, including weekends
  • Above average customer service skills and the ability to remain calm in stressful situations
Preferred Qualifications
  • Prior experience in the medical field highly desirable
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, prescription drug coverage, company-paid term life insurance and long-term disability, supplemental insurance benefits, employee assistance program, retirement plan, paid time off, paid holidays, and career development programs.

All benefits are subject to eligibility requirements.

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.



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