Front Desk Representative

1 month ago


Traverse City, Michigan, United States Great Wolf Resorts Full time
{"title": "Front Desk Agent", "description": "Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Welcome guests and register them by obtaining or confirming room requirements, verifying pre-registration, and assigning rooms.
  • Establish credit by verifying credit cards or obtaining cash.
  • Direct guests to their rooms by showing location on the resort map.
  • Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provide concierge duties to guests by answering any inquiries regarding the resort and other services they may require.
  • Maintain records by entering room and guest account data.
  • Collect revenue by entering services and charges, computing bills, and obtaining payment.
  • Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
  • Secures guest's valuables by processing lost and found to the housekeeping department.
  • Confirms guest identity for registering guests.
  • Maintains a safe working environment by verifying, reporting, and acting in a safe manner.

Requirements

  • High School Diploma (or equivalent education/experience).
  • Must be flexible regarding schedule, based on business demands.
  • Previous experience demonstrating strong customer service.
  • Successful completions of a criminal background check and drug screen.

What We Offer

We offer a competitive hourly rate, opportunities for advancement, and a fun and dynamic work environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}



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