Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities
- Welcome guests and register them by obtaining or confirming room requirements, verifying pre-registration, and assigning rooms.
- Establish credit by verifying credit cards or obtaining cash.
- Direct guests to their rooms by showing location on the resort map.
- Convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provide concierge duties to guests by answering any inquiries regarding the resort and other services they may require.
- Maintain records by entering room and guest account data.
- Collect revenue by entering services and charges, computing bills, and obtaining payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, and confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
- Confirms guest identity for registering guests.
- Maintains a safe working environment by verifying, reporting, and acting in a safe manner.
Requirements
- High School Diploma (or equivalent education/experience).
- Must be flexible regarding schedule, based on business demands.
- Previous experience demonstrating strong customer service.
- Successful completions of a criminal background check and drug screen.
What We Offer
We offer a competitive hourly rate, opportunities for advancement, and a fun and dynamic work environment. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
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