Customer Service Representative

3 weeks ago


Manhasset, New York, United States Vuori, Inc. Full time

Vuori, Inc. is seeking a skilled Customer Service Representative - Inventory Management to join our retail team. As a key member of our sales floor, you will be responsible for forging connections with customers while communicating our brand values through insightful product knowledge and a happy, optimistic outlook.

Main Responsibilities:

  • Forge lasting relationships with customers
  • Work with the sales team to ensure each customer receives the best service possible
  • Greet customers in a timely, authentic, and engaging manner
  • Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit

Business Goals:

  • Achieve sales goals in a team-based commission environment
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
  • Assist in the completion of projects while keeping the focus on customer experience
  • Communicate inventory needs to support the business goal

Operations:

  • Ensure the backroom is tidy and easy to navigate
  • Ensure destock and restock is handled on a daily basis
  • Ensure the back of house is kept organized
  • Organize supplies and communicate when needing restocked
  • Support in weekly planning and re-organization of BOH to support inbound shipment receiving
  • Ensure all shipments are being received and processed in a timely manner, and follow up with Inventory Lead and management team if needed
  • Support daily manual restocks to ensure the floor is fully stocked
  • Support weekly cycle counts
  • Identify and communicate product concerns in a timely manner

Requirements:

  • Must be available to work nights, weekends, and holidays
  • Must adhere to scheduled shifts with punctuality
  • Ability to develop relationships with customers and colleagues
  • Ability to positively and proactively handle customer concerns
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Ability to quickly learn new procedures and processes
  • Strong organizational skills and follow-through skills
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability, and initiative
  • Eager to develop new skills and responsive to feedback

Benefits:

  • Employee Discount
  • 401(k)

All your information will be kept confidential according to EEO guidelines.



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