Customer Service Liaison

4 weeks ago


La Palma, California, United States Norman International Full time
About Norman International:

Norman International Inc. is a renowned manufacturer of window coverings with over 50 years of commitment to quality and craftsmanship. We are seeking a Customer Service Liaison to provide exceptional support to our customers.

Key Responsibilities:

Respond to customer inquiries via phone and email to provide status updates on orders and shipments.

Track shipments on various platforms and resolve issues by coordinating with related departments.

Provide detailed product information, assist with order entry platforms, and guide customers through specification troubleshooting.

Assist with entering and researching Return Goods Authorizations (RGA) requests.

Act as a liaison between the customer and the Norman shipping teams and/or shipping companies to resolve shipment-related inquiries.

Communicate with internal and external stakeholders to gather information and address customer concerns effectively.

Enter order notes in our system and escalate issues to the appropriate team when necessary.

Requirements:

Excellent verbal and written communication skills.

Strong attention to detail and accuracy in handling orders and customer data.

Basic problem-solving skills and the ability to work effectively with internal teams.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Familiarity with phone systems is a plus.

Benefits:

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

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