Travel Care Specialist, Luxury Travel Experience
3 weeks ago
Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. Our unique approach to travel blends cutting-edge technology and the unsurpassed destination expertise of our top travel specialists worldwide.
As a member of our team, you'll contribute to creating experiences that consistently earn us thousands of 5-star reviews. You'll be part of a company recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN.
By joining Zicasso, you'll play a key role in bringing travel dreams to life - pushing the boundaries of what's possible in luxury travel experiences.
We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture underpinned by the pursuit of excellence, integrity, and teamwork.
Our global team comes together annually for an international company retreat in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture.
This event embodies our commitment to both professional growth and the transformative power of travel.
To learn more, visit
The RoleWe are seeking a highly motivated, customer service-minded Traveler Care Specialist who embraces an entrepreneurial spirit and has a passion for international travel.
This role will be working at the intersection of our customers and Zicasso's global network of travel providers (partners), making both sides delighted with Zicasso's unique matching service.
You will learn to understand analytics and help ensure that we are maximizing the potential of our leads.
You will build trusted relationships with our travelers to understand their travel needs and ensure these needs are being met and their expectations exceeded.
This position plays a key role towards driving customer loyalty and repeat bookings of our most valued travelers.
This position is for Texas or Colorado residents:
This is a fully-remote, full-time employee position for candidates who live in one of these states.
Key Responsibilities- Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
- Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
- Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
- Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicasso's data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
Please note that we're seeking highly-motivated candidates. Those who excel in this role will be given the opportunity to take on increasingly complex projects and initiatives, and grow their role and responsibility within the Traveler Care Team.
Required Skills and ExperienceMinimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels.
Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
Excellent fluency in oral and written English.
A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
Willingness to work flexible hours, including weekends, evenings, and holidays.
A Bachelor's degree or higher is preferred.
What We OfferFully remote work arrangement
Competitive compensation and benefits package (medical, dental, vision)
Open Paid Time Off policy and 10 days of company-paid holidays
Stock options package
401K retirement plan with employer matching
Substantially discounted luxury travel during off-season
An unforgettable annual company retreat at one of the international destinations we serve
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