Traveler Care Specialist, Luxury Travel

4 weeks ago


Houston, Texas, United States Zicasso Full time
Company Overview

Zicasso is a pioneering luxury travel company that crafts bespoke, life-enriching experiences for discerning travelers. Our unique approach combines cutting-edge technology with the unparalleled destination expertise of our top travel specialists worldwide.

As a member of our team, you'll contribute to creating experiences that consistently earn us thousands of 5-star reviews. We're recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN.

By joining Zicasso, you'll play a key role in bringing travel dreams to life - pushing the boundaries of what's possible in luxury travel experiences.

We're a fully remote company spanning five continents, fostering a dynamic, progressive global work environment that values creativity, initiative, and continuous learning.

We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture underpinned by the pursuit of excellence, integrity, and teamwork.

Our global team comes together annually for an international company retreat in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture.

This event embodies our commitment to both professional growth and the transformative power of travel.

To learn more, visit The Role

The Role

We're currently seeking a highly motivated, customer service-minded Traveler Care Specialist who embodies an entrepreneurial spirit and has a passion for international travel.

This role will be working at the intersection of our customers and Zicasso's global network of travel providers (partners), making both sides delighted with Zicasso's unique matching service.

You will assess and process incoming client travel inquiries via email, phone, and online, learning to understand analytics and ensuring that we're maximizing the potential of our leads.

You will build trusted relationships with our travelers to understand their travel needs and ensure these needs are being met and their expectations exceeded.

This position plays a key role in driving customer loyalty and repeat bookings of our most valued travelers.

This is a fully-remote, full-time employee position for candidates who live in Texas or Colorado.

Key Responsibilities
  1. Provide exceptional customer service to travelers by taking ownership of their inquiries, and becoming their trusted advisor throughout their use of Zicasso services.
  2. Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso.
  3. Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso.
  4. Lead cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
  5. Partner with senior leadership on projects and initiatives to solve problems and create innovative solutions.
  6. Leverage Zicasso's data, analytics, and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
  7. Provide consultation and advice to move general inquiries to destination-specific trip requests.
  8. Coach and mentor team members as needed.
What We Offer

Fully remote work arrangement

Competitive compensation and benefits package (medical, dental, vision)

Open Paid Time Off policy and 10 days of company-paid holidays

Stock options package

401K retirement plan with employer matching

Substantially discounted luxury travel during off-season

An unforgettable annual company retreat at one of the international destinations we serve



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