Resolution Coordinator

3 weeks ago


San Antonio, Texas, United States University Health Full time
Job Title: Resolution Coordinator

At University Health, we are seeking a highly skilled Resolution Coordinator to join our team. The successful candidate will be responsible for conducting operational role-based training for all new hires within our organization.

Key Responsibilities:

  • Assist the Executive Director and Assistant Directors in providing support within several functional working teams, including billing, collections, customer service, cash posting, and refunds.
  • Develop, review, and maintain all standard operating procedures used within our organization.
  • Conduct training sessions for new hires to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Provide support and guidance to team members to ensure they are able to resolve issues and complete tasks efficiently.

Requirements:

  • Minimum of 3-5 years of experience in a hospital or physician billing office and/or patient access.
  • High school diploma or equivalent required.
  • Knowledge of medical terminology and billing/collection practices.
  • Ability to read and interpret insurance explanation of benefits (EOBs).
  • Knowledge of payer edits, rejections, rules, and how to appropriately respond to each.
  • Accuracy in identifying the cause of rejections/denials and selecting the most appropriate method for resolution.
  • Demonstrated proficiency with timely and successful appeals to insurance companies.
  • Ability to create professional correspondence to insurance companies and patients.

What We Offer:

As a Resolution Coordinator at University Health, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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