Customer Experience Advocate

1 week ago


Brockton, Massachusetts, United States C4 Technical Services Full time
Job Summary

C4 Technical Services is seeking a Customer Experience Advocate to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to clients, responding promptly to user-reported IT issues via ticketing systems, phone, or in-person support.

Key responsibilities include:

  • Responding to user-reported IT issues via ticketing systems, phone, or in-person support
  • Diagnosing and resolving hardware, software, and network connectivity problems
  • Installing, configuring, and maintaining desktop computers, laptops, printers, and other peripheral devices

The ideal candidate will have a strong knowledge of Windows and macOS operating systems, as well as proficiency in troubleshooting hardware, software, and network issues. Familiarity with Active Directory, Microsoft Office Suite, and IT ticketing systems is also a plus.

The estimated salary for this role is $55,000 - $75,000 per year.



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