Insurance Customer Service Representative

1 month ago


Winter Garden, Florida, United States State Farm Insurance Full time
Job Summary

As a Customer Experience Associate at State Farm Insurance, you will play a critical role in delivering exceptional customer service. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates, handling incoming calls and emails regarding policy inquiries and claims, and collaborating with team members to resolve customer issues. You will also be responsible for maintaining customer records and updating information as needed. To succeed in this role, you must be able to provide professional and efficient service, stay up to date with insurance products and industry trends, and meet or exceed performance goals and targets set by the company.

Key Responsibilities

Assist customers with their insurance needs by providing accurate and timely information
Process policy changes and updates in the system
Handle incoming calls and emails from customers regarding policy inquiries and claims
Collaborate with team members to resolve customer issues and ensure customer satisfaction
Maintain customer records and update information as needed
Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
Stay up to date with insurance products and industry trends to effectively assist customers
Follow company policies and procedures to ensure compliance with regulations and guidelines
Meet or exceed performance goals and targets set by the company
Continuously improve knowledge and skills through training and development opportunities

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