Operations Director

4 weeks ago


Petaluma, California, United States CDK Global Full time

Job Summary

The Operations Manager plays a critical role in supporting the overall functions of the mail receiving and document scanning teams. This position requires a strong attention to detail and a high level of organization. Key responsibilities include managing daily activities, developing and directing work schedules, and monitoring workflow to achieve established goals and objectives.

Key Responsibilities

  • Manage daily activities of individual contributors performing similar tasks in a department
  • Develop and direct work schedules and monitor workflow to achieve established goals and objectives
  • Train and mentor new and less experienced document control specialists
  • Build and maintain a high-performing team
  • Coach and mentor team performance via one-on-ones, goal setting, performance plans, career planning, and development
  • Interview and evaluate potential new hire candidates, making hiring decisions and filling open positions
  • Monitor employee productivity, attendance, and overall job performance; administer progressive discipline as needed working in conjunction with HR
  • Ensure all employees adhere to CA DMV and Company policies at all times
  • Ensure all work performed follows all required CA DMV established protocols
  • Provide department KPIs
  • Provide CA DMV with all required monthly reporting
  • Able to handle complex calls from customers, providing guidance and coaching to solve their issues
  • Work with customers to research and resolve issues as needed while driving customer satisfaction

Qualifications and Requirements

  • 3+ years of experience leading teams in a high-volume transactional environment
  • 2+ years supervisory experience managing teams, deadlines, and outcomes
  • 2+ years operations experience involving direct customer contact
  • Good verbal and written communication skills
  • Able to interact with higher levels of management
  • Able to develop, train, mentor, and discipline subordinates as well as resolving conflicts
  • Able to interact with both internal and external customers, resolving issues and maintaining relationships
  • Able to create new workflows and improve processes
  • Strong analytical skills
  • Effective problem-solving skills
  • Computer literate in MAC and PC
  • Excellent verbal and written communication skills

Benefits

  • Medical, dental, and vision benefits
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

About CDK Global

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits, and/or other applicable incentive compensation plans.

CDK Global is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status, or any other category protected by law.


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