Customer Navigation Coordinator

3 weeks ago


Phoenix, Arizona, United States HonorHealth Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Navigation Coordinator to join our team at HonorHealth. As a key member of our Customer Navigation Center, you will be responsible for optimizing care coordination, appointment scheduling, and support in-network referrals.

Key Responsibilities:
  • Schedule appointments in our electronic medical record (EMR) system, ensuring alignment with scheduling guidelines and patient convenience.
  • Verify and collect patient insurance information, facilitating accurate registration and co-payment collection.
  • Provide exceptional customer service, responding to inbound inquiries and appointment scheduling requests via phone, email, or online forms.
  • Document and provide feedback to relevant parties for follow-up and resolution, elevating customer voice opportunities to trainers and supervisors.
  • Assist customers in enrolling and increasing utilization of our My Chart App (EPIC EMR).
Requirements:
  • High School Diploma or GED required.
  • 6 months of customer service experience, preferably in a high-volume call center or scheduling environment.
  • Typing speed of 45 words per minute (WPM) required.
Work Environment:

This is an on-site position for at least 90 days, with potential to work remotely based on attendance, performance, and other factors. The work location is 2500 West Utopia Road, east of the I-17, off the 101 (across the freeway from HonorHealth Deer Valley Medical Center).

Shift and Schedule:

Full-time schedule, Monday-Friday, with varying start times (7am, 8am, or 9am). Shifts are 8 hours long, with flexibility to accommodate business needs.



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