Customer Service Representative

4 weeks ago


East Syracuse, New York, United States Russell Tobin Full time

Job Title: Customer Service Representative

Shift: Standard Workday

Job Summary:

We are seeking a motivated, process-oriented individual to join our Call Center team at Russell Tobin. This role involves providing pre-delivery and after-sale support to customers, including product ordering, availability, and delivery.

Key Responsibilities:

Provide exceptional support to homeowners and assist them in locating local service providers.

Manage customer interactions via inbound/outbound phone calls, email, and written correspondence.

Assist consumers with troubleshooting Wi-Fi connectivity and remote access issues on our website or phone applications.

Communicate customer-facing issues to management and identify areas for improvement.

Collaborate with internal departments to resolve customer inquiries and issues.

Actively participate in departmental excellence initiatives and agent certifications.

Required Qualifications:

High School Diploma/GED

2+ years of experience in a call center and troubleshooting

Key Qualifications:

Familiarity with CRM tools (Salesforce experience preferred) and call center technology.

Ability to handle 75-90 calls per day while maintaining a positive attitude.

Excellent customer service skills and strong written and oral communication abilities.

Proficient in MS Office (specifically Word and Excel).

Strong analytical skills, attention to detail, and sense of urgency.

Excellent organizational skills with the ability to multitask and prioritize work effectively.

Creative problem-solving skills and a self-starter attitude.



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