Coffee Specialist

Position Title: Master of Coffee

Reports To: Management Team

Overview of the Role

The Master of Coffee is responsible for the proficient preparation and serving of a diverse range of hot and cold beverages, including coffee, tea, and specialty drinks. This role also involves offering a selection of delectable pastries and snacks. The Master of Coffee is tasked with packaging coffee blends and providing customers with comprehensive insights into the menu offerings. Additionally, this position includes taking orders, processing payments, and ensuring the cleanliness and sanitation of the workspace and equipment.

Key Responsibilities and Expected Behaviors

• Skills
  • Exhibit outstanding hospitality practices and performance standards.
  • Possess the necessary technical skills for task execution.
  • Follow behavioral values and standards to deliver exceptional service.
  • Take initiative in resolving issues and seek help when needed.
  • Have extensive knowledge of the products and services available.
• Performance
  • Consistently achieve performance benchmarks and operational requirements.
  • Adapt positively to changes and challenges.
  • Respond promptly and effectively to customer needs.
  • Actively participate in reaching quality objectives.
• Behavior
  • Demonstrate IMGR&C standards consistently.
  • Approach responsibilities with enthusiasm and a positive attitude.
  • Respect individual differences and maintain effective communication.
  • Speak positively about guests, colleagues, and the organization.
• Service
  • Identify and meet guest needs efficiently.
  • Provide exceptional service beyond standard job duties.
  • Look for opportunities to improve the team's service quality.
• Professionalism
  • Maintain a professional appearance and uphold the company's image.
• Team Collaboration
  • Prioritize team success over individual accomplishments.
  • Proactively support team members and resolve conflicts collaboratively.
  • Contribute innovative ideas for team success.

1. Essential Duties and Responsibilities Include:

• Prepare a variety of beverages and food items.
• Educate customers about the product offerings.
• Maintain a clean and organized workspace.
• Follow safety guidelines and protocols.
• Process retail transactions efficiently.
• Exhibit exceptional customer care.
• Manage inventory and restock supplies.
• Address guest inquiries and ensure satisfaction.
• Complete any assigned tasks diligently.

1. Supervisory Responsibilities

1. Education and Experience Requirements

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years experience in a similar food & beverage role.
• Training in food & beverage service.
• Flexible availability, including weekends and holidays.
• Strong communication and customer service skills.
• Physically capable of standing and lifting moderately heavy objects.
• Passion for delivering exceptional service in a dynamic environment.

1. Physical Demands

The role involves standing, walking, manual tasks, and occasionally lifting heavy objects. The ability to communicate using handheld devices is necessary.

1. Work Environment

The work environment may be loud and exposed to certain hazards. A high-stress environment and exposure to various elements are expected.