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Epicor ERP Administrator

2 months ago

Newton, United States Bunting Full time
Job Summary

Bunting, a leading manufacturer of magnetic conveying and separation equipment, is seeking an experienced Epicor ERP Administrator to join our team. As an Epicor ERP Administrator, you will be responsible for the day-to-day administration, maintenance, and support of the Epicor system, with a specific focus on manufacturing operations.

Key Responsibilities
  • Administer and maintain the Epicor ERP system, including user access, security settings, and data integrity.
  • Configure and customize the ERP system to meet manufacturing-specific business requirements.
  • Monitor system performance and ensure high availability and reliability.
  • Plan and execute system upgrades, patches, and enhancements.
  • Collaborate with IT and manufacturing teams to test and implement new features and functionality.
  • Provide technical support to end-users, including troubleshooting and resolving system issues.
  • Manage and respond to service requests and incident tickets in a timely manner.
  • Develop and maintain custom reports, dashboards, and queries using Epicor's reporting tools.
  • Ensure data accuracy and integrity within the ERP system.
  • Administer and maintain HubSpot CRM, ensuring integration with Epicor ERP.
  • Manage CRM data, workflows, and automation to enhance sales and customer service processes.
  • Provide training and support for HubSpot CRM users.
  • Administer and maintain the BigCommerce platform, ensuring seamless integration with Epicor ERP.
  • Manage product listings, inventory, pricing, and order processing within BigCommerce.
  • Implement and optimize e-commerce workflows and automations.
  • Provide training and support for BigCommerce users.
Requirements
  • Bachelor's degree in information technology, Computer Science, or related field.
  • Minimum of 3-5 years of experience as an ERP Administrator, preferably with Epicor ERP.
  • Proven experience in a manufacturing environment is required.
  • Experience with HubSpot CRM administration and integration.
  • Experience with BigCommerce administration and integration.
  • Understanding of manufacturing processes and workflows.
  • Proficiency in Epicor ERP system administration and customization.
  • Strong knowledge of SQL and database management.
  • Familiarity with ERP reporting tools such as SSRS, Crystal Reports, or similar.
  • Proficiency in HubSpot CRM administration, including workflow automation and data management.
  • Proficiency in BigCommerce platform administration, including product management and e-commerce workflows.
  • Understanding of IT infrastructure, networking, and security principles.
Working Conditions

This position may require occasional evening or weekend work for system upgrades or maintenance. On-call support may be required to address critical system issues.