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Customer Service Representative

2 months ago


Greenwich, Connecticut, United States Equinox Full time
Job Opportunity at Equinox

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and welcoming experience at our facilities.

Key Responsibilities:

  • Professionally greet members and guests, creating a positive and welcoming atmosphere
  • Scan membership IDs and update accounts as needed, ensuring accurate and efficient transactions
  • Respond to member inquiries and concerns, providing timely and effective solutions
  • Maintain a clean and organized workspace, adhering to high standards of professionalism
  • Collaborate with other departments to ensure seamless operations and exceptional member experience

Requirements:

  • Reliable, professional, and computer literate, with excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including opening, closing, and mid-day shifts
  • Physical stamina to perform essential duties, including standing for long periods and lifting up to 50lbs

What We Offer:

  • Competitive salary and benefits package
  • Complimentary club membership and access to our facilities
  • Opportunities for professional growth and development

We are an equal opportunity employer and welcome applications from qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.