Front Desk Hospitality Representative

3 days ago


College Station, Texas, United States stayAPT Suites College Station Full time
Job Responsibilities
  • Communication and Coordination: Work closely with housekeeping to ensure guest rooms are ready, communicate effectively with guests to provide excellent service, and coordinate with other departments as needed.
  • Guest Services: Provide warm welcomes, check-in, and check-out services to guests, ensuring correct keys and room numbers are provided.
  • Customer Complaint Resolution: Handle customer complaints in a professional and courteous manner.
  • Bookkeeping and Record-Keeping: Maintain accurate records of all hotel guest account information.
  • Phone and Online Booking Management: Manage incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.


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