Customer Service Ambassador

6 days ago


College Station, Texas, United States VALENCIA GROUP Full time
About Us

The Valencia Group is a collection of hotels that offers modern design and classic character. Our hotel, The George, is located in College Station, TX, and we are looking for talented individuals to provide exceptional customer service to our guests.

Job Description:

As a Front Desk Agent, you will be responsible for checking guests in and out accurately and courteously. You will also become proficient in our hotel's operating systems, including the front desk software, key system, and phone system.

Responsibilities:
  • Check guests in and out in a friendly manner
  • Become proficient in Hotel Operating System, Key system, and phone system
  • Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules

Salary: Up to $14.25 per hour (based on experience) plus up to $900 RETENTION PROGRAM PAY and MORE

Requirements:
  • Excellent customer service skills
  • 1 year of previous experience in hotel setting as front desk agent preferred
  • 2 years of previous customer service experience
  • Strong English communication and organizational skills
Working Environment:

You will work in an interior office environment with occasional exposure to the outside weather conditions. The position requires standing, walking, and reaching, as well as lifting up to 20 pounds occasionally.



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