Strategic Account Director

4 weeks ago

Dallas, Texas, United States CARE Full time

About CARE

CARE is a consumer tech company with a mission to solve universal problems and connect people in new ways.

We're passionate about expanding market penetration, products, and services within the B2B space.

Job Summary

The Senior Director, Strategic Account Management will lead a team of Strategic Account Managers and play an integral part in building the Enterprise business and driving profitability through the strategic client portfolio.

As a member of the Enterprise team, the Senior Director, Strategic Account Management serves as the primary contact for a team of Strategic Account Managers and works consistently to provide excellent internal and external client service to Enterprise client accounts.

Key Responsibilities

  • Understand the Enterprise capabilities, products, and services and help your team effectively communicate all offerings to the client portfolio.
  • Provide strategic insight to the Strategic Account Management team managing a client portfolio to help them deepen and grow our largest and most valuable client relationships and ensure the renewal of existing clients.
  • Oversee the launch of new clients, with the support of the product and service teams.
  • Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio.
  • Manage the teams to develop and execute to a client activities calendar, including periodic, timely, and seasonal communications, and other relationship building activities.
  • Oversee client reporting and utilization across the account portfolio and provide engagement strategies for underperforming accounts.
  • Develop a proactive client outreach cadence and oversee quarterly business reviews with all clients and manage new RFPs/Proposals with the team.
  • Manage the Strategic Account Management team's key performance indicators to ensure growth and client satisfaction in the account portfolio.
  • Help the Strategic Account management team manage all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Review all major deliverables (i.e. strategic brief, launch materials, ongoing communications, etc.) to ensure quality standards and that client expectations are met.
  • Work closely with the product management / technology team to identify product enhancements that improve the user experience and client satisfaction and retention.
  • Ensure that all processes and procedures are completed, quality standards are met, and that clients are profitable.

Requirements

  • 5-10 years successfully managing an account team preferred.
  • Proven client management abilities including maintaining and enhancing complex high-revenue client relationships.
  • Technical competence with an understanding of solutions delivered via web technology.
  • Marketing, reporting, product, legal, finance) and work well in a team environment.
  • Experience managing client contracts - both new and renewals.
  • Strong Technical skills inclusive of Microsoft Office Suite of products and Salesforce.
  • Ability to travel frequently to visit our top clients.

About CARE

CARE supports diverse families and communities and seeks employees who are just as diverse.

CARE recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

CARE is committed to providing reasonable accommodations for qualified individuals with disabilities.

Available in 21 countries, CARE is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions.

Since 2007, families have relied on CARE for an array of care for children, seniors, pets, and the home.

Designed to meet the evolving needs of today's families and caregivers, CARE also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs.

Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance.

Other rewards may include annual bonuses and short- and long-term incentives.

CARE provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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