HVAC Service Representative with Marketing Support

5 days ago


Louisville, Kentucky, United States Chapman Heating and Cooling Full time
Job Overview

We are seeking a highly skilled HVAC Service Representative to join our team. As a key member of our marketing department, you will be responsible for providing exceptional customer service, creating engaging content for social media platforms, and coordinating email blasts to engage customers.

Estimated Salary: $45,000 - $60,000 per year.

About Us

Chapman Heating and Cooling is a 45-year-old company that continues to grow and thrive in the industry. We are excited to add this position to our team to help us expand our online presence and enhance our customer service offerings.

Key Responsibilities
  1. Provide exceptional customer service for HVAC inquiries, service requests, and concerns.
  2. Assist with managing and creating content for social media platforms to enhance online presence.
  3. Coordinate and execute email blasts to engage customers and promote company services.
  4. Contribute to the development and maintenance of web content to ensure accuracy and relevance.
  5. Utilize Google Analytics to analyze website performance and identify areas for improvement.
  6. Collaborate with the marketing team to implement strategies for customer retention and acquisition.
  7. Stay informed about industry trends and customer feedback to enhance service offerings.
Requirements
  1. Strong customer service skills and experience in a similar role.
  2. Proficiency in social media platforms and content creation.
  3. Familiarity with email marketing tools and strategies.
  4. Basic understanding of web content management.
  5. Knowledge of Google Analytics and ability to derive insights.
  6. Excellent communication and interpersonal skills.
  7. Ability to multitask and prioritize responsibilities effectively.


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