Sales Associate

5 days ago

Exton, Pennsylvania, United States La-Z-Boy Full time
Job Title: Full Time Sales Associate

La-Z-Boy Incorporated is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for creating sales and providing exceptional customer service to our clients.

Key Responsibilities:
  • Contribute to store sales goals by selling furniture, accessories, and services offered by La-Z-Boy
  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
  • Assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after-sale service, and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet or exceed established goals as set by management
Design Program:
  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations as well as the benefits of a professional installation service
  • Execute and champion the Design process per company guidelines
  • Responsible to support design-related functions in the store
Customer Focus:
  • Provide the highest level of customer service to all current and future customers
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote team environment
  • Provide store support to incoming phone calls and emails
  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
People:
  • Maintain a positive working relationship with all store associates
  • Assist to train, coach, and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
  • Help promote and champion a culture of sales and service
Operational Excellence:
  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
  • Adhere to general store operational procedures and guidelines
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to accurately complete the daily On-Point system log
  • Show a sense of urgency, enthusiasm, and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems
  • Consistently schedule deliveries with customers
  • Other duties as assigned
  • Responsible for opening and closing of the store
  • MOD responsibilities as assigned by management

La-Z-Boy Incorporated is an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

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