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Customer Service Representative

2 months ago

Pierre, South Dakota, United States Aurora Innovations Full time

We are seeking a dedicated Customer Service Representative to join our team in Dortmund. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our mobile phone customers.

Key Responsibilities:

  • Conduct informative and consultative sales conversations with our existing mobile phone customers
  • Analyze customer needs and provide information on suitable products, from changing tariffs to contract extensions
  • Utilize all functions of customer-specific IT systems

What We Offer:

  • Guaranteed hourly wage of 12.50 euros plus bonus
  • Earning potential (performance-based) between 2,200 and 3,200 euros per month (base salary + open-ended commission)
  • Ongoing training program in communication and product knowledge
  • Friendly and motivated team of all ages
  • Modern workstations and excellent working atmosphere
  • Opportunity for advancement to team leader
  • Hansefit - subsidies for fitness and leisure activities
  • Employee discounts in our internal shop
  • Free drinks such as coffee, tea, and water
  • Special company pension plan
  • EAP - Employee Assistance Program