Customer Care Associate

2 months ago

Dallas, Texas, United States AlphaGraphics Full time
COMPANY OVERVIEW:

As a recognized leader in the Printing, Design, and Shipping sectors, our mission is to collaborate with small enterprises and individuals, delivering high-quality solutions that simplify their lives.

Our dedicated team at AlphaGraphics - US416 is actively searching for a Customer Service Representative (CSR) to join us on a full-time basis. The CSR plays a crucial role in building and nurturing positive relationships with our clients by ensuring their needs and expectations are met.

We are seeking highly collaborative and reliable team members who are motivated by the chance to contribute to the success of a local business. Our small, passionate, and dynamic team is fully committed to our company's success, and we appreciate the contributions of every team member.

WHAT WE EXPECT FROM YOU:
  • Act as the primary internal representative of the organization.
  • Communicate our expertise in products, services, and capabilities to customers.
  • Serve as an external key educator to our community and clientele.
  • Relay customer requirements to the support team in line with company policies and procedures.
  • Engage with customers via phone or in-person to provide information about products or services, process orders, cancel accounts, or gather details regarding complaints.
  • Determine charges for requested services, collect deposits or payments, or arrange for billing.
  • Attract potential customers by responding to product and service inquiries and suggesting information about additional offerings.
WHAT YOU BRING TO THE TABLE:
  • Experience in conducting customer needs assessments, meeting service quality standards, and evaluating customer satisfaction.
  • Ability to effectively cultivate relationships with clients and colleagues.
  • Strong written and verbal communication skills.
  • A genuine desire to continuously seek ways to assist others.
  • Critical thinking skills to identify the strengths and weaknesses of various solutions or approaches to challenges.
Compensation: $20.00 per hour

At AlphaGraphics, we offer career opportunities for everyone. Whether you are just starting, seeking the next great growth opportunity, or looking for a change, we have exciting roles to match your aspirations.

We take pride in our training programs across management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and together we will thrive as a team.

We encourage ALL individuals to apply.

*AlphaGraphics centers (locations) are independently owned and operated. The positions posted are offered by individual franchisees who handle the interviewing, hiring, management, and compensation of employees for specific local locations (centers) through their respective businesses.

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