Customer Service Associate

3 days ago


Bonita Springs, Florida, United States Pure Water Pools of Naples Full time

Estimated Salary: $45,000 - $60,000 per year.

About the Job

Pure Water Pools of Naples is a full-service pool company seeking a highly organized and efficient customer service representative to join our team.

The ideal candidate will have strong problem-solving skills to assist current and future customers with understanding our products and services, overcome complaints, and provide practical responses to all customer situations.

The position is Monday through Friday, 8am to 5pm, totaling 40 hours per week. No nights or weekends.

Key Responsibilities
  • Answering phones and creating jobs in an efficient manner.
  • Making outbound calls, texts, and emails to potential customers.
  • Calling, texting, or emailing current customers regarding proposed work, memberships, or payments.
  • Coordinating the flow of information and supplies to and from technicians.
  • Maintaining inventory of office supplies to ensure smooth daily operations.
  • Scheduling and coordinating staff meetings, gatherings, and events.
  • Working with other office personnel to accomplish administrative tasks promptly.
  • Maintaining our in-house pricing catalog.
Required Skills and Qualifications
  • Providing excellent customer service and sales support in an office setting.
  • Strong written and verbal communication skills.
  • Knowledge of computer systems and software.
  • Excellent ability to multitask through systems and applications, accessing multiple screens and tabs.
  • The role is mainly sedentary, with occasional light lifting of office and job supplies.
  • Knowledge in the pool service industry is a plus, but not required.
  • High school diploma or equivalent.

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