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Team Lead

2 months ago

Minneapolis, Minnesota, United States Activate Games Full time
Job Title: Team Lead

We are seeking a highly motivated and experienced Team Lead to join our team at Activate Games in Mall of America. As a Team Lead, you will be responsible for ensuring a positive customer experience during their visit to our facility.

Key Responsibilities:
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Oversee staff on shift, providing guidance and assistance as needed to ensure a smooth and efficient operation.
  • Train new employees and lead by example, maintaining a focus on customer success.
  • Coach and foster relationships with customers, employees, and management to ensure a positive and productive work environment.
  • Maintain the facility by delegating cleaning, painting, and maintenance tasks, and receiving, tracking, and maintaining inventory for all maintenance, merchandise, and vending products.
Requirements:
  • 1-2 years of previous experience in a similar role with a strong focus on customer relations.
  • Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset.
  • Proficient in the use of hand and power tools.
  • Proficiency in Microsoft Office and related software is an asset.
What We Offer:
  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Fun and dynamic work environment
  • On-site parking

Activate Games is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate Games is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact us.