Nutrition Services Associate

3 hours ago

San Rafael, California, United States Kaiser Permanente Full time
Job Summary:

We are seeking a skilled Nutrition Partner to join our team at Kaiser Permanente in San Rafael, California. As a Nutrition Partner, you will play a vital role in ensuring the proper setup and delivery of meals and supplies for patients and non-patient food service.

Key Responsibilities:
  • Collect patient meal and snack choices according to diet order, ensuring that patients' age-specific, food allergy, religious, cultural, and food preference needs are met.
  • Offer patients alternative food and beverage selections and resolve problems and concerns with the patient care team, registered dietitian, nutrition clerk, or management.
  • Prepare tray tickets for tray-line and collect food and supplies for service, assembling patient meals and snacks accurately according to diet order, tray ticket, snack label, or other protocol.
  • Measure food portions into individual servings and deliver meals and snacks to patients, storing them properly and/or heating and serving trays to the proper patient.
  • Receive and store product deliveries, such as groceries, tube feedings, supplements, office supplies, equipment, paper goods, etc.
  • Organize new products in the proper location behind older products (First In, First Out), discarding dented products, extra cardboard, or garbage, and labeling any goods or products as assigned.
  • Inspect delivery and review invoice for accuracy and proper condition of goods, signing the invoice if authorized to do so.
  • Stock assigned areas with products, such as condiments, paper goods, food, beverages, chemicals, according to defined par levels or procedures.
  • Organize and clean and sanitize assigned pantry and kitchen surfaces and equipment according to defined procedures as frequently as assigned.
  • Record all assigned data, such as food storage temperatures, dishwasher temperatures, pH levels, meal counts, late trays, etc., and log data in the proper area.
  • Assure temperatures or other data are within assigned range and follow up with action and documentation when out of range.
  • Document equipment malfunctions according to facility procedure.
  • Prepare orders for food, beverages, paper goods, tube feedings, supplies, etc., and place orders according to facility procedure.
  • Collect and maintain statistical data and/or financial records, calendars meetings, prepares correspondence, reports, and email notifications as assigned.
  • Monitor pertinent patient information, such as admission, discharge, transfer, diet order changes, and initiate follow-up based on the data.
  • Review diet-related status of patients' nutritional care via CBORD software system and update menus, tray tickets, nourishments, tube feeding, preferences, according to facility protocol to assure nutritional adequacy, age-specific, cultural, religious needs are met, and avoid potential food-drug interactions.
  • Organize test meals for compliance with current prescribed diet order as assigned.
  • File required documents, such as delivery logs, orders, patient census, diet order census, etc.
  • Utilize facility technology to complete assigned tasks, logging on and off personal computer and utilizing assigned programs, such as email, intranet, CBORD, Health Connect, word processing, and/or spreadsheets, etc.
  • Answer telephone and respond to customers in a timely manner, entering food preferences, menu selections, and nutritional notes into CBORD as needed.
  • Prepare commissary order for food and supplies on a daily basis according to established procedures, assuring adequate quantity and type of inventory needed.
  • Problem-solve for customers, such as patient care team members, clinical dietitians, etc., referring customers to appropriate persons, departments, or providing follow-up.
  • Assist in training new employees as necessary.
Requirements:
  • Ability to read and comprehend simple instructions.
  • Data entry skills utilizing Word or Excel database systems.
  • Data entry skills utilizing handheld electronic device desirable.
  • Ability to draft short correspondence desirable.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other individuals within the organization.
  • Must be willing to work in a Labor Management Partnership environment.
Preferred Qualifications:
  • Six months experience in nutritional services department/diet office in an acute care or skilled nursing facility preferred or one year other food service experience preferred.
  • Knowledge of therapeutic diets preferred.

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