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Retail Customer Service Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and motivated Retail Customer Service Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store.

Key Responsibilities
  • Lead by example and engage with all customers to ensure a positive experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws and policies
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates
  • Provide and accept recognition and constructive feedback, partnering with management on Associate training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting store shrink reduction goals
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and have 1 year retail experience and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer.