Retail Service Representative
2 days ago
Retail Service Specialist
**About the Role**
We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team at AAA East Central. As a key member of our branch network, you will play a vital role in delivering exceptional service and sales experiences to our members.
**Responsibilities**
* Provide legendary service to members and customers, ensuring a positive experience in our branch
* Offer a range of products and services, including DMV vehicle license, registration, and notary services
* Meet and exceed sales and service goals, earning incentives for multiple AAA products and services
* Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials
* Issue passport photos and accept payments for various products
* Balance and reconcile cash drawers, making hotel and car rental reservations for members
**Qualifications**
* Experience in retail sales, banking, or similar customer service/sales environment
* Proven ability to exceed assigned sales or service quality goals
* Valid notary license and experience with Microsoft Office basics
* Ability to work overtime, including Saturdays, and travel locally when necessary
* High school diploma or GED
**Benefits**
* Extraordinary medical, dental, vision, and life benefits
* 401(k) Savings plan with company match
* Tuition assistance
* PTO for community volunteer programs
* Wellness program
* Employee discounts on membership, insurance, travel, entertainment, services, and more
**About AAA East Central**
As the largest federation of AAA clubs in the nation, we have 14,000 employees in 21 states helping 17 million members. Our strength lies in our diverse team, and we are committed to embracing our differences to deliver legendary service to our members. With our national brand recognition and long-standing reputation since 1902, we are seeking career-minded, service-driven professionals to join our team.
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