Medical Operations Supervisor

1 month ago

Lansing, Michigan, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly skilled Medical Operations Supervisor to oversee the reception and registration processes, supervise reception and medical staff, and assist management with daily center operations.

Key Responsibilities
  • Supervise daily activities of reception, medical, and customer service operations in compliance with Standard Operating Procedures (SOPs)
  • Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations
  • Assist management with development of reception and medical staff, assessment and improvement of processes, troubleshooting issues, and managing donor flow
  • Coordinate plans and deliver medical and reception staff training
  • Repair or replace equipment in a timely manner and update equipment status and documentation
  • Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure, and donor flow
  • Create schedules for direct reports per company procedures
  • Monitor time card procedures, attendance, and overtime usage
  • Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement
  • Participate with management in conducting performance appraisals and providing performance feedback
  • Document verbal and written coaching level corrective actions, as needed
  • Participate, as appropriate, with management in the recruitment and selection of center operation staff
  • Act as liaison for Center Medical Director and Divisional Medical Director
  • Coordinate Center Medical Director activities
  • Follow and ensure staff adheres to all Standard Operating Procedures (SOPs), company policies, and procedures
  • Comply with all local, state, and federal regulations and laws, including but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
  • Participate in selected Center Leadership meetings and present pertinent related medical topics
  • Conduct and document monthly medical meetings
  • Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
  • Provide medical oversight and guidance to center specialty and employee Hep B programs
  • Understand policies and procedures associated with hyper immune programs at the center, as applicable
  • Maintain clean, efficient work environment, and ensure sufficient operating supplies and forms are available
  • Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
  • Conduct routine internal procedures and documentation audits, as applicable
  • Promote safety in all actions
  • Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel, or any external source
  • Immediately report (orally and/or in writing) all incidents of harassment to a manager and Human Resources
  • Maintain professional image and confidentiality of all company records and information at all times
  • Will be cross-trained in all technical areas and other functions to meet business needs
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Requirements
  • Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program, or medical school required
  • OR Completion of a foreign allopathic or osteopathic medical school and only if also currently licensed as a physician or certified as an EMT in the state
  • Supervisory experience and regulated environment strongly preferred
Working Conditions

Shares information with internal contacts with common desire to reach a solution

Ability to make decisions, which have moderate impact on immediate work unit

Must be able to see and speak with customers and observe equipment operation

Occasionally perform tasks while standing and walking up to 100% of time

Examine and assess the skin and other abnormalities through sight, touch, and smell

Reach, bend, kneel, and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast-paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

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