Refugee Services Case Aide
2 weeks ago
Under the direction of a Case Manager, provide resettlement support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.
Key Responsibilities- Coordinate with Case Manager on all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
- Complete home safety inspections as required. Furnish homes with furniture and required supply items.
- Conduct initial airport reception and home safety orientation for arriving refugees.
- Complete applications for Social Security card, public benefits, and other applicable registrations within the required time periods.
- Document all visits, case activity, and all efforts to meet refugee needs as outlined by Operational Guidance.
- Provide transportation for all New American services as required or needed, in compliance with applicable child safety laws.
- Bachelor's degree in social work, psychology, community services preferred.
- One year experience in refugee-related casework and community services preferred.
- Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees.
- Ability to speak, read, and write fluent English. Bilingual preferred but not required.
- Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
- Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals.
- Ability to identify needs and problems, and communicate them to case managers for follow-up.
- Basic knowledge of or ability to learn to utilize various computer programs, including Excel spreadsheet and graphic programs.
- Valid driver's license with good driving record; reliable ongoing personal transportation suitable for safely transporting clients; current automobile registration and proof of automobile insurance.
- Ability to lift/carry small children, and restrain older children up to 100 pounds.
- Near visual acuity; hand-eye coordination; hand and finger dexterity.
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