Refugee Services Case Aide

2 weeks ago


Troy, Michigan, United States Samaritas Full time
Job Summary

Under the direction of a Case Manager, provide resettlement support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.

Key Responsibilities
  • Coordinate with Case Manager on all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
  • Complete home safety inspections as required. Furnish homes with furniture and required supply items.
  • Conduct initial airport reception and home safety orientation for arriving refugees.
  • Complete applications for Social Security card, public benefits, and other applicable registrations within the required time periods.
  • Document all visits, case activity, and all efforts to meet refugee needs as outlined by Operational Guidance.
  • Provide transportation for all New American services as required or needed, in compliance with applicable child safety laws.
Requirements
  • Bachelor's degree in social work, psychology, community services preferred.
  • One year experience in refugee-related casework and community services preferred.
  • Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees.
  • Ability to speak, read, and write fluent English. Bilingual preferred but not required.
  • Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
  • Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals.
  • Ability to identify needs and problems, and communicate them to case managers for follow-up.
  • Basic knowledge of or ability to learn to utilize various computer programs, including Excel spreadsheet and graphic programs.
Additional Requirements
  • Valid driver's license with good driving record; reliable ongoing personal transportation suitable for safely transporting clients; current automobile registration and proof of automobile insurance.
Physical and Mental Requirements
  • Ability to lift/carry small children, and restrain older children up to 100 pounds.
  • Near visual acuity; hand-eye coordination; hand and finger dexterity.


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