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Refugee Services Team Lead

2 months ago

Troy, Michigan, United States Unavailable Full time
Job Summary

We are seeking a highly skilled and experienced Refugee Services Team Lead to join our team at Samaritas. As a key member of our organization, you will provide leadership to program staff and support services to qualifying refugee clients in accordance with contract, organization, and accreditation standards.

Key Responsibilities
  • Provide day-to-day leadership to staff, ensuring effective delegation of responsibility and accountability.
  • Partner with Human Resources in staff attraction and retention efforts, including hiring, onboarding, professional development, coaching, and counseling, and performance management.
  • Assist with the development and implementation of assigned programs, ensuring adherence to all applicable regulatory and quality assurance standards and state, contract, and organization policy and procedures.
  • Supervise ongoing data collection, analysis, evaluation, and reporting of performance measures in accordance with contractual and organizational standards and requirements.
  • Participate in the development, implementation, and monitoring of the program's operating budget/financial performance within organization fiscal guidelines, ensuring adherence to Corporate Financial Policies and procedures.
  • Serve as the program liaison, developing and maintaining relationships with collaborating agencies, local communities, and congregations.
  • Represent Samaritas in the community as an expert by presenting at workshops and trainings and serving on task forces and workgroups.
  • Coordinate and participate with the Advancement department on community outreach events, sharing of success stories, and communicating the needs of the programs.
  • Manage an active caseload, coordinating all program-related activities, including employment and/or housing arrangements and inspections, client reception and orientation activities.
  • May be required to assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with program guidelines.
  • Maintain communications with applicable parties.
  • Conduct ongoing client cultural orientation and complete assessments demonstrating clients' understanding and information retention.
  • Provide transportation for all Refugee Services as required or needed and in compliance with applicable child safety laws.
  • Complete applications for Social Security card, public benefits, and other applicable registrations within the required time periods.
  • Document visits, case activity, and all efforts to meet refugee material needs as outlined by program guidelines.
  • Maintain relevant reports and statistics related to client activities and program services.
  • Manage agency program funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
  • Attend and participate in required meetings and training efforts.
Requirements
  • Bachelor's Degree or equivalent experience in community engagement, volunteer management, or a related field.
  • Maintain Certification/Accreditation relevant to position and contractual requirements.
  • Previous experience with supervising multiple programs within a nonprofit social service agency.
  • Automobile travel required. Valid unrestricted driver's license with a good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.