Collections and Recovery Specialist

3 weeks ago


Rockville, Minnesota, United States Lafayette Federal Credit Union Full time
About the Role

We are seeking a highly skilled Collections and Recovery Specialist to join our dynamic team at Lafayette Federal Credit Union.

The ideal candidate will possess excellent communication skills, be an independent worker, and have a strong ability to prioritize tasks effectively.

Key Responsibilities:

  • Prioritize and execute daily collection activities, including contacting members for payment via phone and email, maintaining collection notes, and performing follow-up as necessary.
  • Monitor and document all legal cases, track documentation sent to collection attorneys, and perform follow-up to ensure due diligence on all legal cases.
  • Review and update exception, delinquent, and matured loan reports, ensuring timely member billing and loan payment processing.
  • Assist in loss mitigation activities, including loan extensions, modifications, and foreclosures.
  • Maintain mortgage and consumer collection queues to ensure legal action and consumer loan charge-offs are performed accurately and timely.
  • E nsure procedures regarding account sweeps, member notifications, and collection notes are followed, updating all member accounts within established timeframes to achieve maximum collection of past due debts.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly, and professional manner, documenting all written and verbal correspondence accurately and timely into the Asset Recovery system.
Benefits and Perks

Lafayette Federal Credit Union offers a comprehensive benefits package that includes:

  • A generous 401(k) plan with employer match and profit-sharing
  • A flexible paid time off package
  • Group health insurance for single and family coverage
  • Fully funded deductible (HMO Plan)
  • Income protection with life insurance, short, and long-term disability
  • Dental reimbursement
  • Commuter benefits
  • Education assistance

Why Choose Lafayette Federal?

We value diversity, inclusion, and community involvement. Our employees are committed to making a positive impact in the lives of our members. We offer a stable presence in the Washington Metropolitan area, a tenacious spirit, and a genuine love for what we do – serving our members. Join us and take advantage of opportunities for growth, development, and career advancement.



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