Logistics and Customer Support Professional

1 day ago


Toledo, Ohio, United States MORNSUN INTERNATIONAL CO LTD Full time
About Us

MORNSUN INTERNATIONAL CO LTD is a leading freight forwarder seeking an experienced Logistics and Customer Support Professional to join our team. As a key member of our sales/business development professionals, you will play a critical role in ensuring smooth operations through various channels while aiming for maximum efficiency.

Key Responsibilities:

  • Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
  • Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
  • Manage file creation and all services associated with freight forwarding and logistics.
  • Assist with account start-up and liaise with sales executives to ensure required documentation/information needed for the SOP is provided.
  • Monitor/audit files weekly for compliance with estimate input, profit margin setting, and timely invoicing.
  • Assist clients with their day-to-day requests related to export/import documentation to ensure proper execution of transportation files.
  • Provide clients with complete Flight/Sailing details to ensure proper information flow.
  • Liaise with airlines/ocean lines to procure the best possible solutions (capacity and cost) for the execution of transportation files.
  • Liaise with internal network and external partner agents to guarantee the best possible service assistance.
  • Act quickly in possible emergency situations that may arise within the life of an air/ocean file.
  • Network with operations colleagues to ensure proper support is given in case of workflow overload.

Requirements:

  • At least 1 year of relevant and recent experience in freight forwarding operations and customer service.
  • Freight forwarding experience preferred.
  • Solid and demonstrated working knowledge of the freight forwarding industry.
  • Able to coordinate and monitor supply chain operations.
  • Agile skills: Ability to prioritize multiple tasks to meet various deadlines.
  • Intermediate computer skills with proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
  • Strong analytical skills, including the ability to analyze numbers and attention to detail.
  • Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, and vendors.
  • Fluent in English; additional languages are a bonus but not a must.

Salary: $70,000 - $90,000 per annum, depending on experience.



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