Logistics and Customer Support Professional
1 day ago
MORNSUN INTERNATIONAL CO LTD is a leading freight forwarder seeking an experienced Logistics and Customer Support Professional to join our team. As a key member of our sales/business development professionals, you will play a critical role in ensuring smooth operations through various channels while aiming for maximum efficiency.
Key Responsibilities:
- Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
- Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up and liaise with sales executives to ensure required documentation/information needed for the SOP is provided.
- Monitor/audit files weekly for compliance with estimate input, profit margin setting, and timely invoicing.
- Assist clients with their day-to-day requests related to export/import documentation to ensure proper execution of transportation files.
- Provide clients with complete Flight/Sailing details to ensure proper information flow.
- Liaise with airlines/ocean lines to procure the best possible solutions (capacity and cost) for the execution of transportation files.
- Liaise with internal network and external partner agents to guarantee the best possible service assistance.
- Act quickly in possible emergency situations that may arise within the life of an air/ocean file.
- Network with operations colleagues to ensure proper support is given in case of workflow overload.
Requirements:
- At least 1 year of relevant and recent experience in freight forwarding operations and customer service.
- Freight forwarding experience preferred.
- Solid and demonstrated working knowledge of the freight forwarding industry.
- Able to coordinate and monitor supply chain operations.
- Agile skills: Ability to prioritize multiple tasks to meet various deadlines.
- Intermediate computer skills with proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
- Strong analytical skills, including the ability to analyze numbers and attention to detail.
- Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, and vendors.
- Fluent in English; additional languages are a bonus but not a must.
Salary: $70,000 - $90,000 per annum, depending on experience.
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