Residential Customer Care Representative
6 days ago
Are you passionate about delivering exceptional customer experiences? We're seeking a talented Customer Care Specialist to join our dynamic team at the Armstrong Group.
We're a family-owned and operated organization with a rich history, employing over 2,400 individuals nationwide across multiple industries. Our brands include Guardian Protection, Armstrong Utilities, and more.
We're committed to providing smart technology, 24/7 professional monitoring, and peace of mind to our customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.
What's In It For You:
Competitive compensation package
Comprehensive benefit package starting day 1
Opportunity to grow within the company
Position Summary:
As a Customer Care Specialist, you'll provide support to our national customer base by offering innovative solutions to a variety of direct calls. You'll have access to intelligent support applications and will be armed with the skills gained from an intuitive training and development program.
Key Responsibilities:
Process calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries, and retention scenarios
Provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
Build excellent client relationships by placing proactive calls to ensure installations and service calls meet expectations
Promote and upsell products/services to existing and prospective customers
Requirements:
Call center experience - preferred, but not essential if you can demonstrate amazing customer service skills
Technology savvy - know how to navigate computer-based applications, demonstrating an accurate typing speed of 35-words per minute. Experience with Microsoft office
Positive Communicators - enjoy what you do and let the world know it
Soft skills competency - friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty. Independent thinking and multitasker
High School Diploma or equivalent
This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen
About Us:
The Armstrong Group is a family-owned and operated collection of diverse companies. We're committed to providing exceptional customer experiences and making a difference in the lives of our customers.
Armstrong is an Equal Opportunity Employer.
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