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IT Support Specialist

1 month ago

Los Angeles, California, United States Academy of Television Arts & Sciences Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at the Academy of Television Arts & Sciences. As a key member of our IT department, you will provide technical support and assistance for various IT and Digital Systems projects.

Key Responsibilities:

  • Provide technical assistance via ticketing system, phone, email, or in person, resolving issues and escalating as needed.
  • Resolve Office 365 issues, ensuring users can effectively utilize its features.
  • Guide employees through troubleshooting steps and document resolutions.
  • Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements.
  • Manage digital assets by maintaining naming conventions, metadata, and content rights information.
  • Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices.
  • Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup.
  • Support and troubleshoot conference room technology, including Zoom Rooms, addressing audio/video and connectivity issues during meetings.
  • Support application testing for online voting and viewing platforms, identifying and documenting bugs.

Requirements:

  • Bachelor's Degree
  • 2+ years' experience with projects and Information Technology.
  • Experience with testing, test script writing, and issue tracking.
  • Experience generating analytics reporting.
  • Experience with Apple and PC hardware, software, and operating systems.
  • Familiarity with Office 365 applications and common troubleshooting techniques.
  • Experience with conference room technology, particularly supporting Zoom Rooms.
  • Proficiency with JIRA.
  • Strong problem-solving skills for hardware and software issues.
  • Excellent verbal and written communication skills to explain technical concepts to non-technical users.
  • Customer-focused with a commitment to high-quality support and service.
  • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

Additional Requirements:

  • High sensitivity to the Academy of Television Arts & Sciences' mission and values.
  • Creative and innovative mindset.
  • Good judgment and decision-making skills.
  • Strong time management skills.
  • Results-oriented and self-motivated.
  • Ability to work nights and weekends as needed.
  • Experience in the television or entertainment digital space is a plus.