Tech Support Specialist
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Tech Support Representative to join our team. As a Tech Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the primary point of contact for customers, handling inbound calls, emails, and chats, and resolving technical issues in a timely and professional manner.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve technical issues and troubleshoot problems in a timely and professional manner
- Communicate effectively with customers to understand their needs and provide solutions
- Work collaboratively with internal teams to resolve complex technical issues
- Meet or exceed customer satisfaction targets and quality metrics
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of computer hardware and software
- Ability to learn and adapt to new technologies and processes
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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