Customer Service Liaison

3 weeks ago


Beloit, Wisconsin, United States WestRock Company Full time

Key Responsibilities:

The Customer Service Liaison role represents WestRock Company to the customer, serving as a critical liaison between the customer, sales, and operations teams. This position receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The Customer Service Liaison maintains ongoing relationships with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

Key Performance Indicators:

  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Process routine customer orders, inquiries, and/or customer issues related to orders.
  • Maintain ongoing relationships with multiple customers and sales staff.
  • Utilize knowledge of products, logistics, production planning, and inventory management to support customer needs.

Requirements:

  • High school diploma, college degree preferred.
  • Manufacturing experience highly preferred.
  • Good ability to perform math functions, including working with fractions, manipulating, and recording figures to provide accurate quantities, estimates, and quotes.
  • 3-5 years of customer service/customer relations experience.
  • Excellent phone etiquette and courtesy, professional communication, and customer relationship/service.

About WestRock Company:

WestRock Company is a global packaging solutions company that partners closely with customers to deliver products and services that answer unique local needs. We strive for continuous improvement together with our customers, employees, and investors.



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