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IT Support Specialist

2 months ago


Hudsonville, Michigan, United States Infinity Ventures Full time
IT Support Specialist

At Infinity Ventures, we value the development of individual and entrepreneurial needs and therefore embrace the Flex Office approach: we work in a hybrid model with flexible working hours - both on-site and remotely.


Creating something fascinating:
  • You are responsible for receiving, analyzing, and solving IT problems and inquiries in 1st and 2nd level support
  • You assist in troubleshooting hardware and software issues to ensure smooth operation for our customers
  • You provide technical support via phone, email, or remote tools and communicate clearly and effectively

Collaboration in expert teams:
  • You are responsible for careful documentation of support requests and solutions in the ticket system
  • You recognize when complex problems need to be escalated to the 3rd level support team and forward them accordingly
  • You bring ideas for improving support processes and procedures and actively participate in their implementation

User training:
  • You train users in IT matters and provide support to increase their technical competence
  • You plan and execute rollouts
  • You ensure the smooth functionality of hybrid teams room solutions to facilitate virtual meetings and collaboration
  • You manage iPhones through mobile device management and ensure compliance with company policies

Bringing strengths:
  • You have completed training as an IT specialist for system integration or a comparable qualification