Customer Service Representative Part Time

4 weeks ago


Forest Lake, Minnesota, United States Plugz Electric Full time
Job Overview

We are seeking a highly skilled part-time Customer Service Representative to join our team at Plugz Electric. In this role, you will be responsible for communicating with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

Key Responsibilities
  • Make a high volume of outbound calls to customers to identify their needs and provide solutions.
  • Receive and respond to a high volume of inbound calls and emails from customers.
  • File permits and request inspections as necessary to resolve customer issues.
  • Identify the reason for the customer's call, collect relevant information, and provide solutions that meet their needs.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers.
  • Document all customer interactions to ensure accurate and efficient resolution of issues.
  • Meet personal and team quotas for customer satisfaction and resolution rates.
  • Attend trainings and workshops to maintain up-to-date skills and knowledge in customer service techniques.
Requirements
  • High school diploma or equivalent.
  • Previous experience as a Customer Service Representative or in a similar role is preferred.
  • Comfortable using computers and customer management software.
  • Excellent phone and verbal communication skills.
  • Understanding of active listening techniques.
  • Ability to work well under pressure and prioritize tasks effectively.


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