Customer Service Representative

3 weeks ago


Forest Lake, Minnesota, United States Quality Talent Group Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Quality Talent Group. As a Teller and Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on processing transactions, sharing digital solutions, and making introductions to bankers.

Key Responsibilities:

  • Process teller transactions and provide customer support
  • Share digital solutions and make introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently
  • Receive direction from managers and exercise judgment within defined policies and procedures

Requirements:

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

What We Offer:

We value diversity and welcome applications from all qualified candidates. Our team is committed to building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. We offer a competitive salary and benefits package, as well as opportunities for growth and development.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.



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