Senior Scrum Master

23 hours ago

Boston, Massachusetts, United States Liberty Mutual Full time
About the Role

We are seeking a highly experienced Senior Scrum Master to join our team as an Agile Transformation Lead. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering high-quality products and services.

As a Senior Scrum Master, you will be responsible for leading the development of standard JIRA processes and backlog organization for our Frontier UIP program. You will work closely with cross-domain and enterprise teams to establish standardized JIRA workflows for all cross-domain teams involved in Frontier.

Key Responsibilities:

  • Form and nurture disciplined, cross-domain agile teams that embody the agile mindset.
  • Lead the development of standard JIRA processes and backlog organization for Frontier UIP.
  • Coach teams to embrace change and agile principles, tackling resistance to guarantee continuous improvement and adherence to agreed-upon UIP practices.
  • Collaborate with cross-domain and enterprise teams to establish standardized JIRA workflows for all cross-domain teams involved in Frontier.
  • Identify and overcome organizational obstacles that impair team performance.
  • Partner with leadership to eliminate roadblocks and promote an environment dedicated to ongoing enhancement.
  • Guide cross-domain teams to maintain alignment, effective planning, and timely delivery of high-quality products.
  • Balance execution against organizational goals, steering teams to fulfill business objectives.
  • Work with other tech enablement teams to ensure compliance with HPE standards and consistency in development metrics across all teams engaged in Frontier/UIP.
  • Promote robust communication and collaboration among teams to align program objectives, deliver final products, and ensure leadership is transparent about impediments and progress.
  • Elevate the maturity of the agile mindset through insightful questions focused on scaled program planning, scrum-of-scrums, identification of cross-program dependencies, scaled release planning, empirical decision-making data, and ultimate work effort delivery.
  • Hold teams accountable while offering support for successful delivery, and facilitate decentralized decision-making aligned with business goals.
  • Coordinate with QA and DevOps teams to integrate and enhance testing, deployment, and automation processes, ensuring high standards throughout the development lifecycle and enable teams to achieve High Performing Engineering in delivering incremental business value.
  • Coaches and mentors other SMs, managers, and POs to improve both their own and other's knowledge and skills; Shares best practices across the organization.
  • Assesses and progresses Agile maturity at the team of teams level. Acts as an advisor in growing others' Lean-Agile teaching skills. Develops & delivers training on a variety of Lean-Agile frameworks/scaling methods. Pinpoints opportunities when engineering practices can benefit a program's ability to deliver high quality value. Facilitates difficult conversations with groups/teams. Acts as a go-to person for groups outside of their team to facilitate events. Surfaces & works with key stakeholders to address anti-patterns that impede organizational agility. Drive program level data-driven continuous improvement through focused qualitative and quantitative retrospection.
  • Creates & contributes to Agile communities (cohorts, circles, etc.) to support continuous learning & foster a Lean-Agile mindset at Liberty Mutual.
  • Ensures proper transparency and visibility into dependencies and risks.
  • Guides and drives the implementation of a scaling framework for team of teams to optimize value delivery in a single program or value stream.

Requirements:

  • Bachelor's degree in a relevant field (business, computer science, humanities, etc.)
  • Minimum 6+ years of IT and Program Management experience working in an Agile team, including coaching on Lean-Agile approaches.
  • Minimum of 8 years in a leadership position, or an equivalent combination of education and work experience.
  • Knowledge/training equivalent to at least one advanced certification from a reputable Lean/agile organization preferred.
  • Requires excellent communication, interpersonal, organizational and team building skills, and business judgement.
  • In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives.
  • Ability to effectively apply scaling frameworks and methodologies.

About Us

Liberty Mutual is a global leader in the insurance industry, with a commitment to helping people embrace today and confidently pursue tomorrow. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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