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Field Service Technical Consultant

2 months ago

Boise, Idaho, United States Philips Full time

Embrace the opportunity to enhance patient care in this pivotal role where you will manage customer relationships through the proficient application of technical expertise to install, implement, service, test, and troubleshoot intricate patient monitoring and care solutions within IT frameworks, ensuring optimal service quality in delivering real-time patient data.

Your Responsibilities:

  • Execute the installation of sophisticated, multi-phase patient monitoring systems that integrate IT infrastructure and medical equipment in various environments. Conduct thorough technical assessments of system configurations to guarantee system performance during installations; identify and rectify electronic, networking, and mechanical issues.
  • Offer tailored technical solutions that align with customer needs, facilitating the shift from a reactive service model to a proactive, solution-oriented approach.
  • Collaborate effectively as part of a regional team, working alongside a diverse group of internal and external stakeholders, including clinical staff, sales, and service partners. Manage project resources and tasks to enable team members to concentrate on customer outcomes.
  • Complete all administrative tasks in compliance with established company, state, and federal regulations and timelines, including service work orders, expense reports, installation documentation, and other relevant paperwork.
  • Willingness to travel is essential. Expect to spend an average of 1-4 hours daily driving, with potential for overnight stays and travel by air or train.

Ideal Candidate Profile:

  • A minimum of 3 years of professional experience in IT or electronics, preferably in a service role within healthcare settings. Familiarity with patient monitoring systems, telemetry, ventilators, and defibrillators is highly desirable.
  • Proficient in network configuration and troubleshooting, with a Cisco Certified Network Associate (CCNA) certification or the commitment to obtain it within six months of employment.
  • A bachelor’s degree in computer science, electronics, biomedical engineering, or a related field, or an equivalent combination of education and experience.
  • Capable of meeting the physical, cognitive, and environmental requirements of this field service position, with or without accommodation.
  • Ability to work in various settings, including remote and healthcare environments, while adhering to all necessary protocols.
  • Flexibility to work hours based on business needs, including overtime, weekends, and on-call duties.
  • Compliance with personal protective equipment requirements.

About Philips:

Philips is a health technology organization dedicated to the principle that every individual matters. We strive to ensure that everyone has access to quality healthcare. Join us in making a meaningful impact on the lives of others.

  • Discover more about our business.
  • Explore our rich history.
  • Understand our mission.
  • Review our employee benefits.

If you find this role aligns with your skills and experiences, we encourage you to consider this opportunity. You may still be a suitable candidate for this or other positions at Philips. We are committed to fostering diversity and inclusion within our workforce.

Additional Information:

Authorization to work in the U.S. is a prerequisite for employment. The company will not consider candidates requiring sponsorship for a work-authorized visa.

Relocation benefits will not be provided for this position. Candidates must reside in or near the designated area and be prepared for travel as needed.

Philips is an equal opportunity employer, committed to providing fair employment and advancement opportunities to all applicants without regard to race, color, ethnicity, religion, gender, age, national origin, sexual orientation, gender identity or expression, disability, or any other category protected by law.