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Customer Service Representative
2 months ago
We are seeking a highly organized and detail-oriented Customer Access Representative to join our team at Presbyterian Medical Services. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families.
Job Summary:This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections.
Responsibilities:- Provide exceptional customer service to patients and families
- Manage patient flow and registration
- Perform clerical duties including billing and payment collections
- Assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment
- Meet screening requirements including TB, Hepatitis B, Tdap, MMR, and Varicella testing and immunizations
- High school diploma or general education degree (GED) required
- Six months experience in healthcare setting OR one year administrative and/or customer service background
- Computer experience required; ability to work with Windows-based programs strongly preferred
- Experience or training in customer service industry preferred
- Experience in medical billing preferred
- Competitive salary
- Nine paid holidays and generous PTO
- Medical, dental & vision insurance
- Free Life & LTD coverage
- Free discretionary pension plan contribution
- Employee recognition and engagement activities
- Robust training program
- Tuition Reimbursement
Founded in 1969, Presbyterian Medical Services is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico.
