Senior Manager of AI Solution Design

4 weeks ago

Philadelphia, Pennsylvania, United States Comcast Corporation Full time
Job Summary

We are seeking a highly skilled Senior Manager of AI Solution Design to join our AI/MarTech team. This individual will bring a unique blend of skills and experience in AI design, data science, analytics, and product management all within the context of large-scale enterprise operations.

Key Responsibilities
  • Lead cross-functional teams in the design and delivery of AI-centered solutions that operationalize business intelligence and machine learning models at scale, ensuring alignment with enterprise goals and maximizing KPIs across all customer interaction channels.
  • Collaborate closely with business stakeholders, engineering teams, and other key partners to gather and refine requirements, ensuring that AI solutions meet business needs and technical standards.
  • Develop and refine user stories, create architectural diagrams, data flow diagrams, API contracts, and other documentation to clearly communicate the design and functionality of AI solutions.
  • Conduct cost/benefit analysis, build vs. buy assessments, and statement of work management to ensure optimal resource allocation and project execution.
  • Manage multiple high-visibility, multi-million-dollar projects simultaneously, ensuring timely delivery, quality control, and alignment with strategic objectives.
  • Perform quality checks on decisioning tactics to ensure they meet performance expectations and contribute to overall business success.
  • Spearhead the creation of scalable real-time feedback loops, platforms for customer journey analytics, and automated communication solutions, driving significant efficiency improvements and enhancing customer experience.
  • Drive continuous improvement of business processes through automation, system integration, and the application of advanced AI techniques to reduce manual effort, minimize errors, and accelerate time to market.
  • Mentor and lead teams in best practices for AI solution design, fostering a culture of innovation and continuous learning.
  • Lead discussions with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
  • Advise on the relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
  • Oversee analysis of large, complex data to determine actionable business insights using self-service analytics and reporting tools.
  • Team queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
  • Team combines data as needed from disparate data sources to complete analysis.
  • Lead identification of key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
  • Oversee development of forecasting models to predict sales, demand, and other key business metrics.
  • Review analysis of the results of campaigns, offers, or initiatives to measure their effectiveness and identify opportunities for improvement.
  • Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.
  • Promote and evangelize a culture of excellence, data-driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
  • Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
What We Offer

At Comcast, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan with company match. We also offer a range of employee perks, including flexible work arrangements, employee discounts, and access to on-site fitness centers and wellness programs.

Requirements

We are seeking a highly skilled and experienced professional with a strong background in AI design, data science, analytics, and product management. The ideal candidate will possess a deep understanding of the traditional software development lifecycle, advanced data science principles, and enterprise architecture, particularly in scaling AI operations and transforming traditional business intelligence into operationalized, data-driven insights.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

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